At IELTS Mastery, we are committed to providing high-quality education and services to help you achieve your IELTS goals. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy is designed to be fair and straightforward, ensuring your satisfaction and confidence in our offerings.
**15-Day Money-Back Guarantee**
We offer a 15-day money-back guarantee on all our courses. If, for any reason, you are not satisfied with your purchase, you can request a full refund within 15 days from the date of purchase. No questions asked.
**How to Request a Refund** To request a refund, please follow these steps:
1. **Contact Us:** Send an email to learnwithrahil@gmail.com with the subject line "Refund Request." Include your name, email address used for the purchase, and the course you wish to refund.
2. **Provide Details:** In the body of the email, briefly explain why you are requesting a refund. This helps us improve our services, but your request will be processed regardless of the reason.
3. **Submit Request:** Ensure that your refund request is submitted within 15 days of the purchase date.
4, **Refund Processing**- Once we receive your refund request, our team will review it and process the refund within 5-7 business days.- Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
5, **Conditions for Refund**- Refund requests must be made within 15 days of the purchase date.- Only the cost of the course will be refunded. Any transaction fees or additional charges incurred during the payment process are non-refundable.-
If you have accessed more than 20% of the course content, you may be ineligible for a refund. Our system tracks course usage to ensure fair application of the refund policy.
**Non-Refundable Items**- Courses purchased as part of a bundle or special promotion may be non-refundable or subject to different refund terms. Please check the specific terms and conditions of such offers.- E-books, downloadable resources, and other digital products are non-refundable once downloaded or accessed.
**Contact Us**
If you have any questions or need further assistance with your refund request, please contact our support team:
Email: learnwithrahil@gmail.com
Phone: +91-9555829783
We value your feedback and are committed to continuously improving our services to better meet your needs. Thank you for choosing IELTS Mastery and trusting us with your IELTS preparation journey.